Shipping & Costs


We accept both international and domestic orders. The delivery charge is calculated on fixed amounts regardless of weight and size of the good(s).

Germany: € 5,90; Free shipping on all orders from € 25 (and free return)

EU and Europe*: € 15,90

Rest of the world**: € 25,00

* Albania, Andorra, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Estonia, Finland, France, Greece, Irland, Icland, Isle of Man, Italy Jersey, Croatia, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Macedonia, Monaco, Montenegro, Netherlands, Norway, Austria, Poland, Portugal, Romania, San Marino, Sweden, Schwitzerland, Serbia, Slovakia, Slovenia Spain, Czech Republic, Turkey, Ukraine, Hungary, Great Britain, Cyprus

** Argentina, Australia, Brazil, Chile, China, Guatemala, Guernsey, Israel, Japan, Canada, Colombia, Morocco, Mexiko, New Zealand, Panama, Peru, Puerto Rico, South Korea, Russia, Saudi Arabia, Singapore, South Africa, Taiwan, Uruguay, Venezuela, United Arab Emirates, USA

Customers are responsible for paying any additional costs, including but not limited to customs, duties and taxes.

Services used & Delivery Periods:

Germany: DHL oder DPD ( 1 - 2 business days)

Europe: DHL oder DPD ( 3 - 10 business days depending on destination)

Rest of the World: DHL Premium oder DPD ( 6 -24 days depending on destination)

You may return the product(s) you ordered from the Cloud 7 Online Shop within 14 days.

The return shipment is free of charge for orders within Germany.
Please contact us by e-mail ( or telephone (+49 33631 44 89 89). We will then immediately send you a return receipt.

Returns outside Germany (International): For all orders delivery charges are in responsibility of the purchaser.
This is to be addressed to:

Cloud7 GmbH
– Retouren –
Alte Försterei Kolpin
Dorfplatz 5
15526 Reichenwalde / Deutschland

In case you would like to exchange a product or return an ordered product, please contact us before so we can help you through the process.
Tel.: +49 33631 44 89 89
Fax: +49 33631 4489 44 

VAT note for all European Orders from non-EU countries:
The VAT included in the prices will be credited automatically during your order process.

Payment Methods


Credit Card


Pay now / instant bank transfer