Shipping & Costs


We accept both international and domestic orders.
The delivery charge is calculated on fixed amounts regardless of weight and size of the good(s):

Germany: € 5,90
EU and Europe: € 15,90
Rest of the World: € 25,00

Customers are responsible for paying any additional costs, including but not limited to customs, duties and taxes.

Services used:
Europe: DHL (2-4 business days)
Rest of the World: DHL Premium (6-24 days depending on destination)

Returns:
You may return the product(s) you ordered from the Cloud 7 Online Shop within 14 days. All returns within Germany are free of return delivery charges, for international orders the return delivery charges are in responsibility of the purchaser. In case you would like to exchange a product or return an ordered product, please contact us before so we can help you through the process.

VAT note for all European Orders from non-EU countries:
The VAT included in the prices will be credited automatically during your order process.
 

office@cloud7.de
Telefon: +49 33631 448 941
Fax: +49 33631 448 944

Cloud7
Alte Försterei Kolpin
Dorfplatz 5
15526 Reichenwalde / Germany