Shipping & Costs
We accept both international and domestic orders.
The delivery charge is calculated on fixed amounts regardless of weight and size of the good(s):
Germany: € 5,90
EU and Europe: € 15,90
Rest of the World: € 25,00
Customers are responsible for paying any additional costs, including but not limited to customs, duties and taxes.
Europe: DHL (2-4 business days)
Rest of the World: DHL Premium (6-24 days depending on destination)
You may return the product(s) you ordered from the Cloud 7 Online Shop within 14 days. All returns within Germany are free of return delivery charges, for international orders the return delivery charges are in responsibility of the purchaser. In case you would like to exchange a product or return an ordered product, please contact us before so we can help you through the process.
Telefon: +49 33631 44 89 89
Fax: +49 33631 448 944
Alte Försterei Kolpin
15526 Reichenwalde / Germany