Shipping & Costs
We accept both international and domestic orders. The delivery charge is calculated on fixed amounts regardless of weight and size of the good(s).
Germany: € 5,90; Free shipping on all orders from € 99
EU and Europe*: € 15,90
Rest of the world**: € 25,00
* Albania, Andorra, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Estonia, Finland, France, Greece, Irland, Icland, Isle of Man, Israel, Italy Jersey, Croatia, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Macedonia, Monaco, Montenegro, Netherlands, Norway, Austria, Poland, Portugal, Romania, San Marino, Sweden, Schwitzerland, Serbia, Slovakia, Slovenia Spain, Czech Republic, Turkey, Ukraine, Hungary, Great Britain, Cyprus
** Argentina, Australia, Brazil, Chile, China, Guatemala, Guernsey, Japan, Canada, Colombia, Morocco, Mexiko, New Zealand, Panama, Peru, Puerto Rico, South Korea, Russia, Saudi Arabia, Singapore, South Africa, Taiwan, Uruguay, Venezuela, United Arab Emirates, USA
Customers are responsible for paying any additional costs, including but not limited to customs, duties and taxes.
Germany: DHL (2-3 business days)
Europe: DHL (3-5 business days)
Rest of the World: DHL Premium (6-24 days depending on destination)
You may return the product(s) you ordered from the Cloud 7 Online Shop within 14 days. For all orders delivery charges are in responsibility of the purchaser. In case you would like to exchange a product or return an ordered product, please contact us before so we can help you through the process.
Telefon: +49 33631 4489 41
Fax: +49 33631 4489 44
Alte Försterei Kolpin
15526 Reichenwalde / Germany