Shipping costs
CLOUD7 ships worldwide with DHL as shipping partner. We always try to keep the shipping costs as low as possible for you. The following table provides an overview of all shipping costs.
Shipping costs and delivery times may vary depending on the order value and delivery address. Final costs are calculated at checkout.
| Delivery Country | Service | Shipping Cost | Free Shipping Threshold |
Delivery Time |
|---|---|---|---|---|
| Germany | DHL Standard | 4.90 EUR | 100 EUR | 3–5 working days |
| DHL Express | 9.90 EUR | / | 1–2 working days for orders placed by 12 p.m. CET. Please note: no Saturday delivery. | |
| EU* | DHL Premium | 4.90 EUR | 200 EUR | 3–5 working days |
| DHL Express | 14.90 EUR | / | 1–2 working days for orders placed by 12 p.m. CET. Please note: no Saturday delivery. | |
| Switzerland | FedEx Standard | 7.90 CHF | 200 CHF | 2–4 working days |
| DHL Express | 17.90 CHF | / | 1–2 working days for orders placed by 12 p.m. CET. Please note: no Saturday delivery. | |
| United Kingdom | FedEx Standard | 4.90 GBP | 200 GBP | 2–4 working days |
| DHL Express | 14.90 GBP | / | 1–2 working days for orders placed by 12 p.m. CET. Please note: no Saturday delivery. | |
| Norway | DHL Express | 195 NOK | 2500 NOK | 1–2 working days for orders placed by 12 p.m. CET. Please note: no Saturday delivery. |
| United States | FedEx Standard | 19.90 USD | 300 USD | 2–3 working days for orders placed by 12 p.m. CET. Please note: no Saturday delivery. |
| DHL Express | 29.90 USD | / | ||
| Canada | DHL Express | 49.90 CAD | 400 CAD | 2–3 working days for orders placed by 12 p.m. CET. Please note: no Saturday delivery. |
| Australia | DHL Express | 49.90 AUD | 400 AUD | 2–3 working days for orders placed by 12 p.m. CET. Please note: no Saturday delivery. |
| Japan | DHL Express | 4500 JPY | 45000 JPY | 2–3 working days for orders placed by 12 p.m. CET. Please note: no Saturday delivery. |
| Rest of World | DHL Express | Prices shown at checkout | Varies by country | 2–3 working days for orders placed by 12 p.m. CET. Please note: no Saturday delivery. |
*Prices may vary depending on domestic currency.
Returns Portal
You can conveniently return the ordered goods within 14 days of receipt to the CLOUD7 online shop. Returns within Germany are free of charge. For returns outside Germany, the buyer is responsible for the return shipping costs.
For returns within Germany and the EU, please use the following portal: Returns Portal DE & EU
For returns outside Germany and the EU, please use the following portal: Returns Portal Rest of World
The return address is as follows:
CLOUD7 GmbH- RETURNS -
Zur Heide 9
15712 Königs Wusterhausen
Germany
In the case of an exchange, we kindly ask you to simply reorder the new size/colour in our online shop at www.cloud7.de.