Return / Exchange Policy

Cancellations of order may take place within 14 days after purchase. The 14-day period expires from the day on which you or a third party is in possession of the goods. To exercise your right to cancel, please inform us at [email protected] or through phone at +49 (0) 3375 959 74 80. Please inform us about the cancellation request prior to the expiration date.

EFFECTS OF CANCELLATION:

Once the order is successfully canceled, we will reimburse your payment including the costs of delivery (except for any additional costs such as express delivery). The refund should take place within 7 business days and will be reimbursed to the initial chosen method of payment. We may withhold reimbursement of transitions until the goods have arrived safely in our warehouse. Once it has been communicated to us, we expect to receive the goods without any undue delay and no later than 14 days from this day.

FOR RETURNS OUTSIDE OF GERMANY:

We unfortunately do not offer free returns for orders shipped outside Germany. If you are determined to exchange/return the goods you have purchased, you must bear the costs of returning the goods. We recommend opting for a trustworthy shipping partner along with a tracking number to avoid any possible damages or lost of goods in transport.

HOW TO RETURN ITEM(S):

1: Please ensure that the item(s) are carefully packaged (if possible in the original packaging).

2: Fill out the return form provided in your package according to instructions given.

3: Send the package to the following address:

*Please ensure that RETURNS is clearly stated in the address

Cloud7 GmbH
– RETURNS –
Zur Heide 9
15712 Königs Wusterhausen / Germany


FOR EXCHANGES:

If you wish to exchange an item, please proceed with returning the unwanted item and create a new order.

You will receive a confirmation email as soon as the returned item arrives at our warehouse. Depending on your chosen method of payment, the reimbursement should take no more than 7 business days. Please contact us if this has not taken place at [email protected] along with your order number.

Support

If you have any questions about returns, please do not hesitate to contact us:

[email protected]
or give us a call:
+49 (0) 3375 959 74 80