Refund policy

1. if the customer is a consumer, i.e. a natural person who places the order for a purpose that cannot be attributed to his commercial or independent professional activity, he shall be entitled to a right of withdrawal in accordance with the statutory provisions.

2. if the customer as a consumer makes use of his right of withdrawal according to the above paragraph 1, he has to bear the regular costs of the return shipment.

3. in all other respects, the provisions set out in detail in the following cancellation policy shall apply to the right of cancellation.

Right of withdrawal

The customer has the right to withdraw from this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which the customer or a third party named by the customer, who is not the carrier, has taken possession of the goods.

To exercise the right of withdrawal, the customer must inform Cloud7 GmbH, Zur Heide 9, 15712 Königs Wusterhausen, OT Zernsdorf, Germany, support@cloud7.de, phone: (0)3375 9597480, of his decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). The customer may use the attached sample withdrawal form, but this is not mandatory. The Customer may also electronically complete and submit the sample withdrawal form or another clear declaration on the Cloud 7 website (https://cloud7.de/de/kontakt/). If the Customer makes use of this option, Cloud7 shall immediately (e.g. by email) send the Customer a confirmation of receipt of such a revocation.

In order to comply with the withdrawal period, it shall be sufficient for the Customer to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If the Customer withdraws from this contract, Cloud7 shall reimburse the Customer for all payments Cloud7 has received from the Customer, including delivery costs (with the exception of additional costs resulting from the Customer choosing a type of delivery other than the cheapest standard delivery offered by Cloud7), immediately and at the latest within fourteen days from the day on which Cloud7 receives notification of the withdrawal from this contract. For this repayment, Cloud7 shall use the same means of payment that the Customer used for the original transaction, unless expressly agreed otherwise with the Customer; in no case shall Cloud7 charge the Customer any fees for this repayment. Cloud7 may refuse repayment until Cloud7 has received the goods back or until the Customer has provided proof that he has returned the goods, whichever is the earlier.

The Customer must return or hand over the goods to Cloud7 immediately and in any case within fourteen days at the latest from the day on which he informed Cloud7 of the revocation of this contract. The deadline shall be deemed to have been met if the Customer sends the goods before the expiry of the fourteen-day period.

Free return within Germany. Outside Germany, the Customer shall bear the direct costs of returning the goods.

The customer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

- End of the withdrawal policy -

4. the right of withdrawal does not apply to distance selling contracts

- for the delivery of goods that have been manufactured according to customer specifications or that are clearly tailored to personal needs or that are not suitable for return due to their nature or that can spoil quickly or whose expiration date has been exceeded; also excluded are dog whistles or similar for reasons of hygiene,,

- for the delivery of audio or video recordings or software if the customer has unsealed the delivered data carriers.

5 Cloud7 shall provide the following information on the model withdrawal form in accordance with the statutory provisions:

Model withdrawal form

(If you wish to withdraw from the contract, please fill out this form and send it back to us).

- To Cloud7 GmbH, Zur Heide 9, 15712 Königs Wusterhausen, OT Zernsdorf, support@cloud7.de

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for notification on paper)

- Date

(*) Delete as appropriate.