Shipping Costs

Cloud7 ships worldwide with its shipping partners DHL and DPD. We try to keep the shipping costs for you as low as possible. In the following overview you can see which shipping costs you would incur.

Germany

5,90 €

No shipping costs from order value 49 €

DHL
2 - 3 working days

EU / Europe

15,90 €

DHL Premium
2 - 5 working days

* The sales tax will be credited directly to customers from NOT EU COUNTRIES WITHIN EUROPE during the ordering process.

International 1*

0 - 5kg / 20 €
5 - 20 kg / 35 €
20 kg + / 50 €

**Algeria, Egypt, Georgia, Israel, Morocco, Russian Federation, Tunisia, Turkey, Morocco

DHL Premium
8 - 24 working days*
*Average 14 days

International 2*

0 - 5kg / 30 €
5 - 20 kg / 50 €
20 kg + / 95 €

* USA, Canada, China, Japan, South America, South Korea, Australia, New Zealand, Hong Kong, India, Mexico, United Arab Emirates, Republic of Singapore, Taiwan, Thailand, South Africa, Iran, Indonesia, Vietnam, Guatemala, Kazakhstan, Bangladesh, Nigeria, Angola, Armenia, Azerbaijan, Bahamas, Cameroon, Bahrain, Costa Rica, Dominican Republic, Ghana, Haiti, Honduras, Jamaica, Qatar, Kenya, Cuba, Kuwait, Maldives, Myanmar, Namibia, Panama, Saudi Arabia, Sri Lanka, Kuwait, Bahamas, Dominican Republic

>

DHL Premium
8 - 24 working days*
*Average 14 days

Delivery times
Deviations caused by the shipping service provider possible
Weight
Germany
EU / Europe
International 1*
International 2*
0 - 5 kg
5 - 20 kg
20 kg +
5,90 €
Flat Rate*
15,90 €
Flat Rate*
20 €
35 €
50 €
30 €
50 €
95 €
 
*No shipping costs from order value 49 €
* The sales tax will be credited directly to customers from NOT EU COUNTRIES WITHIN EUROPE during the ordering process.
*Algeria, Egypt, Georgia, Israel, Morocco, Russian Federation, Tunisia, Turkey, Morocco
* USA, Canada, China, Japan, South America, South Korea, Australia, New Zealand, Hong Kong, India, Mexico, United Arab Emirates, Republic of Singapore, Taiwan, Thailand, South Africa, Iran, Indonesia, Vietnam, Guatemala, Kazakhstan, Bangladesh, Nigeria, Angola, Armenia, Azerbaijan, Bahamas, Cameroon, Bahrain, Costa Rica, Dominican Republic, Ghana, Haiti, Honduras, Jamaica, Qatar, Kenya, Cuba, Kuwait, Maldives, Myanmar, Namibia, Panama, Saudi Arabia, Sri Lanka, Kuwait, Bahamas, Dominican Republic
Delivery times*
*Deviations caused by the shipping service provider possible
DHL
2 - 3 working days
DHL Premium
2 - 5 working days
Weight
0 - 5 kg
5 - 20 kg
20 kg +
 
Delivery times*
*Deviations caused by the shipping service provider possible
DHL Premium
8 - 24 working days*
*Average 14 days
DHL Premium
8 - 24 working days*
*Average 14 days

Possible fees for customs clearance, import taxes or other costs shall be borne by the recipient.

Return / Exchange

Please return the goods (undamaged, with original labels) to Cloud7 no later than 14 days after receipt:

Cloud7 GmbH
– Returns –
Alte Försterei Kolpin
Dorfplatz 5

15526 Reichenwalde / Germany

The corresponding amount will then be credited to you immediately upon receipt of the goods at Cloud7. 

When exchanging the goods (other size, color, etc.) the new, desired goods then order in the online shop again.

The shipping costs for the return shipment shall be borne by the customer.

Support

If you have any questions regarding the shipping costs, please do not hesitate to contact us:

support@cloud7.de
or give us a call:
+49 (33631) 44 8989