Returns / Exchanges

The customer has the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the customer or a third party named by the customer, who is not the carrier, has taken possession of the goods.

To exercise the right of withdrawal, the customer must inform Cloud7 GmbH, Zur Heide 9, 15712 Königs Wusterhausen, OT Zernsdorf, Germany, phone: (0)3375 9597480, of his decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). The customer may use the attached sample withdrawal form, but this is not mandatory. The Customer may also electronically complete and submit the sample withdrawal form or another clear declaration on the Cloud 7 website (https://cloud7.de/en/pages/contact). If the Customer makes use of this option, Cloud7 shall immediately (e.g. by email) send the Customer a confirmation of receipt of such a revocation.

To comply with the revocation period, it shall be sufficient for the Customer to send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of withdrawal

If the Customer withdraws from this contract, Cloud7 shall reimburse the Customer for all payments Cloud7 has received from the Customer, including delivery costs (with the exception of additional costs resulting from the Customer choosing a type of delivery other than the cheapest standard delivery offered by Cloud7), immediately and at the latest within fourteen days from the day on which Cloud7 receives notification of the withdrawal from this contract. For this repayment, Cloud7 shall use the same means of payment that the Customer used for the original transaction, unless expressly agreed otherwise with the Customer; in no case shall Cloud7 charge the Customer any fees for this repayment. Cloud7 may refuse repayment until Cloud7 has received the goods back or until the Customer has provided proof that he has returned the goods, whichever is the earlier.

The Customer must return or hand over the goods to Cloud7 immediately and in any case within fourteen days at the latest from the day on which he informed Cloud7 of the revocation of this contract. The deadline shall be deemed to have been met if the Customer sends the goods before the expiry of the fourteen-day period.

The Customer shall bear the direct costs of returning the goods.

The customer shall only be liable for any loss in value of the goods if this loss in value is due to handling by the customer that is not necessary for checking the quality, properties and functionality of the goods.

Please ensure that the goods are carefully packed (if possible in the original packaging) and sent to the following address:

Exchange

When exchanging goods (different size, color, etc.), please continue with the return of the revoked item and conveniently order the desired product again.

You will receive a confirmation e-mail as soon as the returned item has arrived at our warehouse. Depending on the payment method you have chosen, the refund should not take longer than 7 working days days. If this is not the case, please contact us at support@cloud7.de with your order number.

Support