Privacy Policy

Contact details
The controller pursuant to Article 4 (7) General Data Protection Regulation (GDPR) is
Cloud7 GmbH
Zur Heide 9
15712 Königs Wusterhausen, OT Zernsdorf
Germany
Phone: +49 03375 959 7480
E-mail: [email protected]


We have appointed an external data protection officer:
Maak Roberts
LEROIL Datenschutz
Holzmarktstr. 25
10243 Berlin
E-mail: [email protected]

Cloud7 GmbH, Managing Director: Petra Jungebluth (hereafter referred to as "Cloud7") operates a webshop at www.cloud7.de.

Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.

1. Access data and hosting

You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request.

These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves according to art. 6 (1) 1 lit f GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data are deleted no later than seven days after the end of your visit on our website.

Third-party hosting services

Data are also processed by a third-party provider that we have engaged to render hosting and website presentation services on our behalf. This provider processes on its servers all data that are collected in the manner specified below when you visit our website or fill in forms made available for this purpose in our online shop. Data are processed on other servers only in the scope described herein.

This service provider is based in an EU or EEA member state.

2. Data collection and use for processing the contract and for opening a customer account

We collect personal data that you voluntarily submit to us when you place an order, contact us (e.g. via contact form or by email) or open a customer account with us. Mandatory fields are marked as such because we absolutely need those data to perform the contract or process your contact request or open your customer account, and you would otherwise not be able to complete your order and/or create your customer account or send the contact request. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries according to art. 6 (1) 1 lit b GDPR. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Your customer account can be deleted at any time. For this purpose you can either send a message to the contact option specified below or use the relevant function available in the customer account.

3. Transfer of data

We disclose your data to the shipping company in the scope required for the delivery of the ordered goods according to art. 6 (1) 1 lit. b GDPR. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of those data are collected by the selected payment service providers themselves if you open an account with them. In such a case, during the ordering process, you must register with your payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies.

Disclosure of data to a shipping provider
If, when or after placing your order, you have given your express consent to us doing so, we disclose your e-mail address to the selected shipping provider based on that consent according to art. 6 (1) 1 lit. a GDPR, in order to enable the shipping provider to contact you to advise you of the delivery or agree with you the delivery details.

You may revoke your consent at any time by sending a message to the contact option described below or by directly notifying the shipping provider at the contact address specified below. After you revoke your consent, we will delete the data disclosed for this purpose, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

DHL Paket GmbH
Sträßchensweg 10
53113
Bonn

4. Newsletter and postal advertisement

Only with your prior consent, you can subscribe and receive our bi-weekly newsletter with the latest information on our products. For this purpose, we collect your e-mail address and, if provided by you, your name.

Our newsletters are sent out through the service platform Mailchimp, a service belonging to the Rocket Science Group in the USA. When you enter your information through the newsletter registration form on our website and consent to receiving the newsletter, the personal data provided by you are then automatically processed by Mailchimp. We have concluded a data processing agreement with Mailchimp, according to which Mailchimp is obligated to handle the provided data in accordance with the GDPR, and to implement appropriate technical and organizational measures for data security. Mailchimp processes your data on servers based in the US. Currently the US does not offer a level of data protection equivalent to the EU. It cannot be ruled out that US authorities may gain access to personal data processed by Mailchimp without you being able to appeal against this. The legal basis for the transfer to third countries is your consent and thus Art. 49 (1) a GDPR. In addition, we have concluded the standard data protection clauses approved by the European Commission in accordance with Art. 46 DSGVO in the controller-processor variant (module 2) with Mailchimp. You can view the text of the standard data protection clauses here: https://mailchimp.com/en-gb/legal/controller-processor-scc-2021

The double-opt-in feature is part of our standard newsletter registration procedure. After your registration, you will receive an e-mail to the e-mail address you provided, in which we ask you to confirm that you wish to start receiving the newsletter. If you do not confirm your registration, you will not be added to our subscription list and therefore the registration is deemed cancelled. To prove consent, we record the time of registration and confirmation, the IP address used and the texts used. The purpose of this procedure is to be able to prove your consent and, if necessary, to prevent possible misuse of your personal data. Our legitimate interests arise from the aforementioned purpose. The legal basis is your consent and thus Art. 6 (1) a GDPR. If consent is not required, for example in the context of marketing to existing customers, the mailing may also be based on our legitimate interests of direct marketing. The legal basis in these cases is Art. 6 (1) f GDPR.

We evaluate your user behavior in relation to our newsletter. This means that we can track whether you open any newsletter mailing, how often and which links you have clicked on. Mailchimp provides information on possible locations based on IP addresses, thus we may be able to identify the location at time of registration and interaction. This data is relevant to optimize the content of the newsletters and to provide you with relevant information and offers. The legal basis is Art. 6 (1) a GDPR, insofar as your consent has been given. In other cases, the legal basis is our legitimate interest in optimising the newsletter content and thus Art. 6 (1) f GDPR.

You can revoke your consent to receiving the newsletter and analysis of user behavior at any time by unsubscribing from our mailing list. Declare the revocation by clicking on the link provided at the bottom of each newsletter mailing, by e-mailing [email protected] or by sending us a message tot he contact details provided in our imprint. In principle, your personal data are stored for the duration of the newsletter subscription. The list of personal data are checked regularly to understand whether further storage is necessary for the e-mail addresses in our subcription list and undeliverable e-mails or unsubscribed e-mail addresses are deleted. Once the consent is revoked, your e-mail address as well as the associated user data are permanently deleted, at the latest within 3 years at the end of the calendar year. Further storage is based on our legitimate interest in being able to prove in the event of any legal disputes that consent was given at the time of dispatch and thus on the basis of Art. 6 (1) f GDPR.

Postal advertising and your right to opt out 

Unless you have not opted-out or you are a consumer who consumer has his habitual residence in Spain, we reserve the right to use your first and last name and your postal address for our advertising purposes, e.g. for sending interesting offers and information about our products by post. This serves the protection of our legitimate interests in promoting and advertising our products to customers according to art. 6 (1) 1 lit. f GDPR that are overriding in the process of balancing of interests.

5. Integration of the Trusted Shops Trustbadge

We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order.

This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.
With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit. Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies. 

6. Cookies and web-analysis

To improve the user experience on our website and enable you to use its certain features in order to show suitable products or conduct market research, some pages of this website use the so-called cookies. This serves the protection of our legitimate interests in the optimised presentation of our offer according to art. 6 (1) 1 lit a GDPR that are overriding in the process of balancing of interests. A cookie is a small text file which is stored automatically on your end device. Some of the cookies we use are deleted after you close the browser session, i.e. when you close the browser (that’s the so-called session cookies). Other cookies are stored in your end-user device and enable us to recognise your browser when you visit us again (persistent cookies). To check the cookie storage period, you can use the Overview function in the cookie settings of your web browser. You can configure your browser for it to inform you whenever a page uses cookies and decide on a case-by-case basis whether to accept or reject the cookies on a given website or generally. Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below:

Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/kb/PH21411?locale=de_DE&viewlocale=en_US
Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
Firefox™ https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera™ : http://help.opera.com/Windows/10.20/en/cookies.html

Please note that disabling cookies may limit your access to some features of our website.

This website also uses the so-called DoubleClick cookie for the purpose of Google Analytics (see below). The DoubleClick cookie enables the recognition of your browser as you visit other websites. The information generated automatically by the cookie about your visit to this website will be transmitted to and stored on a Google server in the United States. By means of IP anonymisation enabled on this website, the IP address will be shortened before being transmitted within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and shortened there. Google will not join the anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google.

Google will use this information to compile reports about your website activities and to provide other services related to the use of the website. This serves the protection of our legitimate interests in the optimal marketing of our website according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. In addition, Google may transfer this information to third parties from time to time if this is required by law or if third parties process such data on behalf of Google.
Google Double Click is offered by Google LLC. (www.google.com).
Google LLC is headquartered in the USA and is certified to the EU-US Privacy Shield. You will see the up-to-date certificate here Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.
You can disable the DoubleClick cookie via this Link. In addition, you can obtain information about the setting of cookies from theDigital Advertising Alliance and accordingly adapt the settings of your browser. Finally, you can configure your browser for it to inform you about the setting of cookies and decide on a case-by-case basis whether to accept or reject the cookies on a given website or generally. Please note that disabling cookies may limit your access to some features of our website.

Using of Google (Universal) Analytics for web analytics
For the purpose of website analytics, this website uses Google (Universal) Analytics, a web analytics service provided by Google LLC (www.google.com). This serves the protection of our legitimate interests in the optimised presentation of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. Google (Universal) Analytics uses methods, like e.g. cookies, that enable an analysis of your use of the website. The information collected automatically by cookies about your use of this website are as a rule transmitted to and stored on a Google server in the United States. At the same time, as IP anonymisation is enabled on this website, the IP address will be shortened before being transmitted within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and shortened there. Generally, Google does not associate the anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google.

Google LLC is headquartered in the USA and is certified to the EU-US-Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection. 

You may prevent the data generated by cookies and related to your use of the website (incl. your IP address) from being recorded and processed by Google by downloading and installing the browser plugin available through the following link: http://tools.google.com/dlpage/gaoptout?hl=de

Alternatively to the browser plugin, you may click this link, to prevent Google Analytics from recording your data on this website in the future. In this process, an opt-out cookie will be stored on your end-user device. If you clear your cookies, you will have to click the link again.

7. Advertisement for marketing purposes

Google AdWords remarketing
We use Google AdWords to advertise our website in Google search results and on third-party websites. For this purpose, when you visit our website, the so-called remarketing cookie of Google is set on your browser, which allows the automatic displaying of interest-based advertising using a pseudonymous cookie ID and information about your website visits. This serves the protection of our legitimate interests in the optimal marketing of our website according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests.

Any data processing that goes beyond that scope takes place only if you have allowed Google to associate your web and app browsing history with your Google account and to use information from your Google account to personalise ads that you see across the web. If, in such a case, you visit our website while being signed in to Google, Google will use your data together with Google Analytics data to build and define audience lists for cross-device remarketing. For this purpose, Google will temporarily join your data with Google Analytics data to build audiences.

Google AdWords remarketing is offered by Google LLC (www.google.com). Google LLC is headquartered in the USA und and is certified to the EU-US-Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.

You can disable the remarketing cookie via this Link. In addition, you can obtain information about the setting of cookies from the Digital Advertising Alliance and accordingly adapt the settings of your browser.

8. Sending rating reminders by email

Rating reminder by Trusted Shops

If, when or after placing your order, you have given us your express consent to doing so according to art. 6 (1) 1 lit a GDPR, we will disclose your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (www.trustedshops.com), so that they can email you a rating reminder.

You may revoke your consent at any time by sending a message to the contact option specified below or directly to Trusted Shops.

9. Privacy notice for social networks

Here we inform you about the processing of your personal data in the context of company profiles in the following social networks: Facebook, Instagram, YouTube, Vimeo, TikTok and Pinterest.

General information on data processing in connection with our profiles on social networks
We use our profiles on the social networks Facebook, Instagram, YouTube, Vimeo, TikTok and Pinterest to provide information about our company and the products we offer. And, of course, to get in touch and communicate with users of the social networks.

Please note that user personal data may be processed outside the European Union. This can result in risks for the users, for instance enforcing the users' rights might be more difficult.

If you leave us messages or comment on these profiles, we process your personal data to communicate with you. This represents a legitimate interest; the legal basis is art. 6 (1) 1 lit f GDPR. No further storage of communication data takes place outside these networks on our part.

The terms and conditions of the operators of these platforms apply. Be aware that we cannot provide further information as to any personal data processed by these operators during your visit to the above networks. We kindly ask you to refer directly to the information provided by these platforms and have included links to privacy policies or other relevant information below.

Also, should you have any requests for information or would like to assert your data subject rights, we would like to point out that these can most effectively be asserted with the providers. Only they have access to their users’ data and can take appropriate measures and provide information directly. Should you nevertheless require assistance, you may of course contact us.

Your rights
You are entitled to the following rights towards us regarding your personal data:

- Right to information;

- Right to rectification or deletion;

- Right to restriction of processing;

- Right to object to the processing;

- Right to data portability.

To exercise your rights, you can contact the controller or the Data Protection Officer, using the above contact details.

You also have the right to complain to the data protection supervisory authorities about our processing of your personal data.

Objection against the processing of your data or withdrawal of consent
If you have consented to the processing of your data, you may withdraw such consent at any time, without affecting the lawfulness of processing based on consent before its with-drawal.

Where we base the processing of your personal data on the balancing of interests, you may object to such processing. This is the case if said processing is not required for ful-filling a contract to which you are a party, but for other purposes, details of which we will provide in the description of those processes below. When exercising such an objection, we ask you to give the reasons why we should not process your personal data in the manner we intend. In the event of your justified objection, we will examine the situation and either cease to process your data, or adjust data processing, or point out to you our compelling legitimate grounds for continuing to process your data.

About the Facebook page
We are jointly responsible with Meta for the collection of the personal data of visitors to our Facebook page – but not for any further processing by Meta. We have concluded a joint control agreement with Meta, which is available here:: https://www.facebook.com/legal/terms/page_controller_addendum

Meta has agreed to take care of data subjects’ rights. Users may, for example, send information or deletion requests directly to Meta. However, your rights as data subjects (especially to information, deletion, objection and complaints to the competent supervisory authority) are not restricted in any way by our agreements with Meta.

See "Things you and others do and provide" in the Meta Data Policy Statement to find out more about the personal data included, such as information about the types of content users view or interact with, or the actions they take: https://www.facebook.com/policy

As for information collected about user’s devices, see "Device Information" - this may include IP addresses, operating system, browser type, language settings or cookie information.

Meta also collects and uses information to provide analytics services, called "page insights", to page operators to help them understand how people interact with their pages and with content associated with them. Information by Meta on the "Insights" pages can be found here: https://www.facebook.com/legal/terms/information_about_page_insights_data

Details of the provider: Meta Platforms Ireland Ltd („Meta“), 4, Grand Canal Quay, Grand Canal Bridge, Dublin 2, Ireland.

YouTube
Details of the provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Privacy notice: https://www.youtube.com/howyoutubeworks/our-commitments/protecting-user-data/#privacy-guidelines

Instagram
Details of the provider: Meta Platforms Ireland Ltd („Meta“), 4, Grand Canal Quay, Grand Canal Bridge, Dublin 2, Ireland.

Privacy notice: https://help.instagram.com/519522125107875/?maybe_redirect_pol=0

TikTok
Details of the provider: TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland.

Privacy notice: https://www.tiktok.com/legal/new-privacy-policy?lang=en

Vimeo
Details of the provider: Vimeo.com, Inc., 555 West 18th Street, New York, New York 10011, USA.

Privacy notice: https://vimeo.com/privacy

Pinterest
Details of the provider: Pinterest Inc., 651 Brannan Street, San Francisco, CA 94107, USA.

Privacy notice: https://policy.pinterest.com/en/privacy-policy