Return / Exchange

If you wish to return or exchange an item purchased online at, please complete the returns form to make your return or exchange. We ask for your understanding that we can only accept returns that have been sent back to us within 14 days after arrival at your door and items that are unused, in mint conditions and with original labelling.

1: Pack the item(s) carefully (if possible in original packaging).

2: Fill out this returns form and attach to the package.

3: Send the package with a shipping company of your choice and at your costs to the following address:

Cloud7 GmbH
– Returns –
Alte Försterei Kolpin
Dorfplatz 5

15526 Reichenwalde / Germany

4: If you want to exchange an item, just make a new order at

As soon as your returns have arrived at our warehouse, you will receive a confirmation by mail. Depending on your payment method for your order the refund may take up to 5 days.


If you have any questions about returns, please do not hesitate to contact us:

[email protected]
or give us a call:
+49 (33631) 44 8989